So overall here is a ranking of PNC customer servcie and capabilities Can take application - Yes if you give money Can take application and open account without getting confused - NO Can live up to their promises - ZERO or 0% Will they give you access to you money while they mess up - NOT A CHANCE Will they do ANYTHING to make up for messing up so completely - ZERO - ZILCH - but they will take more of your money Will PNC Bank let you use your money as promised - NO Will PNC Bank take as long as possible whenever possible to keep you from your money - YES Will PNC Bank use any excuse to cover their transgressions and try to blame you for it - YES - VERY CONSISTENTLY NO MATTER WHO If you call the 800 number to complain does anything happen - ZERO If you call the 800 number to find out why you can't use your money will give you a run-around so they can keep it longer - YES If you call up the PNC District office to complain will anything get done - ZERO = NO = These are the people pocketing all the money - are you kidding IS PNC's main goal to take your money and keep it from you as long as possible - 100% DEFINITE IS PNC a really messed up bank - 100% DEFINITE DOES PNC have a clue they are really messed up - ZERO DOES IT LOOK LIKE PNC IS CAPABLE OF IMPROVING - ARE YOU KIDDING - THESE MORONS NEED TO BE ELIMINATED In conclusoion, here are my final thoughts about PNC Bank PNC stands for PLease No Customers Bank (after you deposit some money)orPNC stands for PLEASE do NOT COME BACK after you deposit OUR money.orPNC stands for Provides No CashorPNC stands for Punch Next CustomerorPNC stands for Pure Non CompetenceorPNC stands for Probably No Cash 4U (if you look at their balance sheet)or PNC stands for Plush Car & Bank (account for the people who run it). Telephone service is also available when needed, and Is always courteous, prompt, and helpful. Don't get me wrong, everyone has bad days...but for the most part...everyone is friendly, treat you like family, call you by name when you walk in the door and if they don't know you, they will by the time you leave. As of 4 pm the following day I am informed that " the atm deposit service is a day behind so your funds wouldn't be available until tomorrow". The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. MORE EXCUSES FLOWED OUT OF ARRONS MOUTH THAN I EVER THOUGHT POSSIBLE. 5. So a credit was then issued by corperate. I was treated terribly by the bank before this most recent incident, but that teller's staunch refusal to simply make change for a badly injured person goes beyond a disregard for people, it was completely heartless. Are you serious? This is usury in my opinion. We reserve the right to impose single and aggregate limits on the amount(s) and/or number of checks that you deposit using Mobile Check Deposit on a daily and rolling thirty calendar day basis, by account types, and based on a variety of other factors. So I was transferred yet again, to another person that I couldn't understand. It was not a branch clerk (the branch clerk was helpful and very friendly), it was the upper management (Account Review Department). Customer service is aware of these problems, but if you pay by phone with a human being a $10 fee is charged. They USED TO HAVE A GOOD REPUTATION. DO NOT open a HELOC with PNC. We will be closing our account and transferring the funds to another bank: definitely one that knows how to treat us like human beings. My fault for staying with them as long as I did after the first few occurrences. I've made several purchases and have had them take days to clear with my virtual wallet account. I found no place on their website for feedback and tellers and managers do not seem to know how to make a corporate suggestion. However, their online banking system is consistently experiencing issues and their ATMs (in the Indianapolis area, at least) are always down. With my old PNC performance checking account all my purchases cleared immediately. Over the course of the next 2 years they charged me over $350 of just outright wrong fees relating to debit card withdrawals. I have been very happy with PNC bank. Who wants to put their savings in the hands of an institution that tries to make money off you on cute gimmicks? The old ATM used to suck up your card, ask what account you wanted to deal with and eventually either spit out some money or sucked your check into its hole. I closed all my accounts that day. I withdrew the money and also requested an order of checks be sent to my house as I still had National City checks.A couple months later (still no checks had arrived), my husband and I had to move money around to each other for certain bills. Each department does not communicate with the other. (I was in a rush so I didn't have time to talk about it in person at that time).That is just one of many examples. I asked for a card with my account number on it for my wallet. I ensured all the quidelines were met and waited for the incentive but after several months later, no incentives were credited to my account When I followed up with them they said I was not a new customer since I had a mortgage account with PNC which they assumed from National City. Step 1. However, third party message and data rates may apply. I opened an account with them and I have not had any problems with them so far. i do not plan on moving away from them in the future. I took out a HELOC in late September 2016 in order to fund needed home repairs due to toxic mold issues in my house. A police officer took our statements. It slurps up the card, spits out some money and then....wait for it...wait for it...spits out the card after about thirty seconds. First, a little about me. The following week my husband tried to make a withdrawal through the drive-thru and gave them his ID, well apparently the name had been corrected on the debit card, but not on the account information. The people are warm and friendly, and they talk to you very nicely. They indicated that there was a $25 charge as the account had only been open a few months, I said fine. You are better off to avoid PNC and look elsewhere for a bank that cares about its customers. PNC does not charge account holders any fees to cash money orders. PNC Bank is the second bank I've ever used and I don't plan on changing. I've called 5 times. I will be leaving this bank ASAP....NOT ONLY WAS I NOT CONTACTED about this issue, I lost the home:(...SO i will be leaving this bank, and advice anyone that is considering this bank to STAY AWAY, Because when you need them they will NOT be there to help you. I never received an updated debit card from PNC. Dont bank with PNC. See how easily you can deposit a check right from your smartphone — quickly, conveniently, and securely with mobile deposit and our mobile banking apps. What a pile of crap to float my money. Needless to say tech support had no idea how to help me. PNC was an attractive option at first, with a nice looking website and free checking/bill. These are just a FEW of them. But they won't do ANYTHING to help me access my money until that card comes. The new cards were still spelled incorrectly (our last name only has 5 letters, so I'm not sure why it was so hard for them). So I go inside the gas station to use their atm to try to withdraw cash and it declines my card, I tried to write a check to the cashier and it declines my check. So now I have to travel to the ATM. In order of irritation:1. I needed to set up wire transfer data and no one at the local branch knew how to do it? My only option was to have them cash it and give me $2. This is the best account set up for someone like myself who is into convienience banking. years. The person on the phone even said, "Hello, Can I help you," instead of answering the phone and waiting until you initiate the conversation, otherwise hanging up. I was told by the hotel that this would not appear on my account and was not actually a debit. Where did they steal my 20 year old, closed, Atlanta address and phone number from???? But as the years have progressed they have been lacking. Wouldnt devulge any info on perks for new customers, said i had to come in. Where to even begin...I was with National City when PNC bought them out. I was told there was nothing anybody can do. However, third party message and data rates may apply. (PNC Robinson Branch) As it has been a few years since, I forget the origin of why the check was given to me, I remember only that it was a refund issued from PNC bank. After a month of not receiving it and the date looming near of my National City card not working anymore, I went into a branch to have this taken care of. They're a BANK! PNC has the worst customer service I have ever experienced!!! I can only imagine the many other fees and restrictions I would gradually have discovered if I had had to stay with this shady outfit. Drove off without the card. 4. The horrors continue, read on. When I found out about charges, I was told on phone that the fees were justified because the business account was of type that didn't QUALIFY for merged banking...they never explained or produced evidence to show which account were and which weren't qualified for merging (thus preventing fees). The $150 looks like it is going through just fine, but the message has been delivered to me very clearly - I do not matter to PNC as a customer. The branch manager (Nashville, NC) was very friendly and very helpful. Overall, they have decent service and I would recommend them. The manager I spoke with also told me there was no one else I can talk to, when I ask to speak with someone else. I prefer it to be simple.4) And finally, it takes forever for money to deposit or be processed. Consequently, charges that came through after that generated more overdraft charges. I don't understand why they were not returned to us. They clearly have no interest in building long-term trust with customers. Too bad, because my profile is one that I have a been PNC customer for 5 years, have a 740 credit score, direct deposit, a personal line of credit, and a credit card. Online customer may be happy w/ this bank but go inside a branch and your opinion will quickly change! A bank to bank with for years. If my relative wishes to sign over a check to me and I am willing to sign and take responsibility for the check, what is the problem?!? If they are this bad now, just think how bad they would be if there is another financial crisis. To make a credit card payment I had to use the telephone system which gives everyone an error message the first three times they enter the last four digits of the CC account number. I checked the mailing address where PNC was meant to send it and everything checked out with PNC. 5) if the receiving bank does not receive the check in 7-10 days, customer needs to call PNC. I have been able to resolves almost all of my issues by just logging in and talking to someone. Good local customer service even though I'm not in the Pittsburgh area. Only one banker was there and I asked for information on safe deposit boxes while I wait. All the employs are so nice and i have never been treated rude by any of them. All thanks to PNC. My account was in the negative, which has happened to me before, nobody is perfect. PNC had charged my account so many fees by then that it didn't matter - my account was overdrawn. Bill pay, fee. I have been calling and getting the run around. Any time I need to do something different form direct deposit or ATM withdrawal, I get caught up in mass amounts of red tape that waste a lot of my time. I use PNC Virtual Wallet account for all of my banking needs. I will not recommend this bank to anybody. I have their performance plan, free checking, virtual wallet performance plan, plus minor savings accounts...all great accounts. The requirements have to be satisfied within a time window that is shorter than the time it took my employer to change the direct deposit!! You have a few options: Call PNC at 888-762-2265 and order some in the mail: time needed: days (healthcare savings account) for small business owners with less than 10 employees. Then I had explained my situation that I am getting paid once a month and the due date is always before I get paid. So after being embarrassed by this, I leave my cart full of groceries and walk to the PNC located in front of the grocery store with my 2 year old. I stopped by the branch closest to my work, and 10 minutes later I was walking out with a new card. Mobile Deposit is a feature of PNC Mobile Banking. It seems a day or two longer than other banks. I did not give it to them or grant them permission to get it. These documents can't possibly have value to anyone except us. This is the third time since spring of 2013 that I have gotten a run around. Wow, the PNC people are completely full of unowhat Note: Nobody from PNC said I apologize or I am sorry for your inconvenience, but they did constantly accuse me of providing the wrong address, inferring that the post office is causing this problem, and any other excuse PNC could use without getting caught. They have lost me forever. GREAT ACCOUNT AND VERY EASY TO USE!!! I go into my local branch and speak with Tom, the manager on site. The manager confirmed to the police that our account has this benefit, but still refused to give us the documents that had been removed from our box. PNC bank has a more up to date/modernized online banking. I only get one day off a week so now instead of spending it with my girlfriend who I had promised to take out on a date I get to spend it in the doghouse without even the money to purchase dinner for just myself. I ask at another branch. I could not believe how rude this woman is. I painfully walked to a corner store near the bus stop and asked if they could break it, but they refused. Nevertheless I am frustrated with this bank at every turn. Deposits and withdraws from this bank are incredibly easy. PNC used to offer free checking accounts but now they require a minimum balance of $500. There have also been several times when using our debit card and merchants have charged it twice; it is very convenient that, on the website, I am able to file a claim and have the money returned in 48 hours. WE KNEW THE CHANGE WAS COMING, BUT WHAT A MESS. It's been 15 days since I joined and still have not received my PIN. Mine was corrected, his was not? If you are banking there, I recommend you to think again before you get a surprise from them one day. So with this misleading information I kept my due date. There are limits to the number of transactions you can make from a savings or money market account per month. Even though I was barely able to walk, she directed me to a bank branch that was over 5 miles away and told me to try there, otherwise I had to leave, because she was not going to make change for me regardless of my situation. I signed up for the PNC Bank Virtual Wallet account when it first started which is an online only account that is a virtual checking account. I am at the bank!! Then when I called back they said someone had written a checck against my account but they did not know for sure and to call back the next day. Tried this little trick at least 5 times to see if PNC Bank was at least consitently idiotic. They gave me the money and raised the interest rate. I then at this point submitted to the "Office of Comptroller" my overall experience with "PNC" to which they ruled in my favor. So because his name didn't match they wouldn't let him make a withdrawal!!!! We really enjoy the extra features that PNC has to offer, such as allowing you acess to your money sooner. If you don’t want to read to the end I can tell you that this experience instead ended up costing me $25 and a serious amount of wasted time.Although I consider myself a very savvy consumer and I did smell “if-it-sounds-too-good-to-be-true – it-probably-is”, I thought banking was based on trust and not on fine-print rip-off tactics. Their online banking website is very good, much better than their normal public site. This didn’t work, since they impose a ridiculously small monthly cap on what you are allowed to transfer that way. I had an item come out of my account early, which over-drafted me $41. PNC understands this, and that is why they have developed a digital money-management platform called PNC virtual wallet.This app packs a ton of useful features that can assist you with saving money, budgeting, analyzing your spendings, etc. You treat older people in our community like that and you should expect to loose business. I've heard some bad things about other banks and just wanted to give praise where due. I was told that the checking account has a minimum check writing requirements and if I had exceeded that number, so they were charging me a fee per check. My account came with $5000 of free identity theft insurance - plus my funds are protected. They see the consumer struggling as it is. In summary, the bank "managers" are incompetent. Really?This is a GREAT bank for those stuck in the 1980s before Internet banking. When that CD matured, they wanted to automatically renew it for 6 months at a much lower rate. "We cant close the account with a pending charge." (ii) There are limits to the number of transactions you can make from a savings or money market account per month. I went straight up to the local branch and closed the accounts. They also post your debits to your account before your deposits so beware! We love it so far! I had the worst experience ever with any bank in my life. Available means available, and since when does a direct deposit need to "clear?" He assured me I could still use my National City card until the PNC card arrived.Cut to a few days later. I was told that said relative needed to be there to cash check with their ID, even though my accounts had more than enough to cover! I have never had this happen to me in the past before at any other bank, I don't know but I think that it would be much worse giving someone a book of checks than a debit card. This is despite checking with the brank morons and the 800 number morons. A FULL CAVITY SEARCH. We have used PNC for more than five years and will continue to do so. PNC customers deposit on average over 2 million checks per month using their mobile devices! Awful experience and you can be sure all our friends will be informed about this incident. If they had not lied to me I would have waited. I came in to my local branch and after about a 20 minute wait the clerk said they cannot offer this service at this branch and I had to drive 5 miles to another location. When we confronted the bank about this, instead of recognizing and correcting their error, they became defensive, refered us to the legal department and closed down not just my mother's personal accounts but business accounts as well. Buying a Cashier’s Check at PNC One only handles issues and transactions made through the HELOC card, the other only issues and transactions made through the accompanying checks. I have had a account with PNC, Zion, IL for many years. My Virtual Wallet shows how much money is going to come out of my account for bill pay & also my reserve savings list. I will be switching banks as soon as possible. I will NEVER bank with you again. But the really spooky thing is that I never had a single IOTA of business with PNC when I lived in Atlanta, and how they got my personal information from when I lived in Atlanta is something I am going to sue them to find out because I did not give it to them or grant them access to it. PNC took over a local branch of another bank and we imediately saw changes. Mobile Deposit is a feature of PNC Mobile Banking. I visit a few locations in south FL and I am sticking with them . That means I need to get in my car, pollute the environment, wait in a long line just to give them my money which they they loan out for their profit. those are both items I want to purchase in the future so I can slowly put money aside for those items. Mobile check deposit — Deposit checks where you are and when you want using the camera on your mobile device. We made several purchases, just assuming the money would just be automatically withdrawn from the savings. However, without informing me they kept my account that had been joint with ours open. • Send Money with Zelle℠ - The new way to send money simply, securely, to almost anyone in minutes. My husband and I were long-time Bank of America customers. Free online bill pay, you don't even have to buy postage..they will mail it for free for you. They charge you for everything. And last misleading management. Furthermore, the call center attendants claimed they could not speak to me about the dispute, and that the dispute resolution department could only communicate via mail. One time, I wanted to cash a check that could not be cashed and the cashier , as she was telling me for the second time the reason "why" came closer to me and said quietly so no one would know I was bothering her. They found "cause" to fire everyone over 40, including 2 long time employees. When you go online you are able to see your account using a monthly calendar that shows you what day you spent, what days you have money going out and what days you have money coming in!
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